Please be aware, all sales are final once shipped. Purple Elephant Plant Co. LLC does not accept returns on any online items. Due to the limited availability, changes or cancelations can only be made within 24 hours of placing an order. By placing an online order with Purple Elephant Plant Co. LLC, you are agreeing to this policy.
DAMAGES
If your plant arrives damaged or in poor condition please contact us within 48 hours of delivery support@toltecplants.com Customer must be able to provide proof of the issue at hand (either through photo or video) so our team is able to assess and quickly handle any problems that may arise. We ask that customers do not make changes or alterations to the plant prior to contacting our support team. Failure to contact us within the 48 hour window, provide proof of the issue or alter the plant may void refund/replacement opportunity.
LOST/STOLEN AFTER DELIVERY
Packages marked as delivered by carrier, but are not received are the customer's responsibility to track. Purple Elephant Plant Co. LLC is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact the carrier directly as we are not able to track the parcel down on our end.
Furthermore, should customer intercept or reroute the package through the carrier, Purple Elephant Plant Co. LLC is no longer liable for the package should issues arise due to the changes made by customer.